aq888 Terms & Conditions

These Terms & Conditions ("Terms") are entered into between you ("Player", "User", "you") and aq888 ("aq888", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://aq888.io and all associated subdomains, mobile applications, and services (collectively, the "Platform").

By completing the account registration process, logging into an existing account, depositing funds, placing any bet, playing any casino game, or claiming any bonus or promotional offer on the Platform, you acknowledge that you have read this document in full and agree to be bound by these Terms as amended from time to time. Your continued use of the Platform following any published amendment constitutes acceptance of the revised Terms.

These Terms should be read together with the aq888 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these documents, these Terms shall take precedence unless explicitly stated otherwise.

2.1 Minimum Age. You must be at least 21 years of age to register an account or use any service on the aq888 Platform. aq888 operates a strict 21+ policy in compliance with responsible gaming best practices applicable to the Bangladesh market. aq888 reserves the right to request proof of age at any time. Accounts where the player is found to be under 21 years of age will be immediately closed, all pending withdrawals cancelled, and all funds held subject to investigation.

2.2 One Account Per Household. Each individual, household address, IP address, device, payment method, and email address may be associated with only one aq888 account. Operating multiple accounts — whether simultaneously or sequentially — is a material breach of these Terms and will result in permanent suspension of all associated accounts.

2.3 Accurate Information. You are required to provide accurate, complete, and current information during registration, including your legal full name, date of birth, residential address in Bangladesh, and a valid mobile phone number. You must notify aq888 immediately of any change to your registered details by contacting customer support. Providing false registration information is grounds for immediate account termination.

2.4 KYC Verification. aq888 may require you to complete a Know Your Customer ("KYC") verification process before processing your first withdrawal or at any other time deemed necessary. Acceptable verification documents include a National Identity Card (NID), passport, or driving licence, along with proof of address dated within the previous 90 days. Failure to provide required verification documents within 30 days of the request will result in account suspension.

2.5 Geographic Restrictions. The aq888 Platform is intended for players located in Bangladesh. You are solely responsible for ensuring that your use of the Platform complies with all laws and regulations applicable to you in your jurisdiction. aq888 makes no representation that the Platform is available or appropriate for use outside Bangladesh.

3.1 Credentials. You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any other person. aq888 strongly recommends enabling two-factor authentication (2FA), which is available at no charge in the account security settings.

3.2 Unauthorised Access. You must notify aq888 customer support immediately upon becoming aware of any unauthorised access to your account or any compromise of your login credentials. aq888 will not be held liable for any losses arising from unauthorised account access where you have failed to take reasonable precautions to protect your credentials or failed to report a known security breach promptly.

3.3 Account Activity. You are responsible for all activity conducted through your account, whether authorised by you or not. aq888 reserves the right to suspend or terminate any account that displays unusual activity patterns that may indicate security compromise, fraud, or breach of these Terms.

4.1 Accepted Methods. aq888 accepts deposits via bKash, Nagad, Rocket, and Upay mobile wallets. All deposits are processed in Bangladeshi Taka (৳). The minimum deposit amount is ৳500. aq888 does not impose a processing fee on standard deposits via the above payment methods; however, your mobile wallet provider may apply their own transaction charges, for which aq888 accepts no liability.

4.2 Deposit Processing Time. Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your aq888 account within seconds of the transaction being confirmed by the payment provider. Where a deposit is not credited within 30 minutes, you should contact aq888 customer support with your transaction reference number for investigation.

4.3 Source of Funds. You confirm that all funds deposited into your aq888 account are from a legitimate personal source and are not derived from any illegal activity. aq888 reserves the right to request evidence of the source of deposited funds at any time as part of its anti-money laundering ("AML") compliance obligations.

4.4 Chargebacks. Initiating a chargeback or payment reversal through your mobile wallet provider without first exhausting the aq888 internal dispute resolution process constitutes a breach of these Terms. aq888 reserves the right to suspend your account and pursue recovery of any chargeback amount, including associated costs.

5.1 Withdrawal Methods. Withdrawals are processed to the same mobile wallet (bKash, Nagad, Rocket, or Upay) used for the player's most recent qualifying deposit, unless an alternative method is explicitly approved in writing by the aq888 finance team. The minimum withdrawal amount is ৳1,000.

5.2 Processing Times. Standard withdrawals are processed within one to five minutes of approval for bKash and Nagad. Processing times for Rocket and Upay may extend up to 24 hours depending on the payment provider's network status. aq888 targets same-day processing for all withdrawal requests submitted before 22:00 Bangladesh Standard Time (BST, UTC+6) on any given day.

5.3 Verification Requirement. aq888 reserves the right to withhold withdrawal processing until KYC verification has been satisfactorily completed. Players who have not yet verified their identity should do so via the account settings section to avoid delays.

5.4 Withdrawal Limits. Daily, weekly, and monthly withdrawal limits apply and are displayed within the account cashier section. Players requiring a limit increase should contact customer support with supporting documentation. aq888 reserves the right to conduct enhanced due diligence reviews on large withdrawal requests before processing.

6.1 Eligibility. Bonuses and promotional offers available on aq888 are intended for personal, recreational use only. Each bonus offer will specify the eligible player segment, qualifying deposit requirements, minimum deposit threshold, maximum bonus amount, wagering requirements, eligible games, and validity period. These specific terms take precedence over the general provisions of this section.

6.2 Wagering Requirements. Bonus funds are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier will be stated in the promotion-specific terms. Only wagers placed on eligible game categories count towards wagering requirements. Bets placed on excluded games, voided markets, or both sides of the same outcome do not contribute to wagering completion.

6.3 Welcome Bonus. New players who register and make a qualifying first deposit are eligible for aq888's welcome bonus of up to ৳30,000, subject to the specific terms published at the time of registration. The welcome bonus is available once per player, household, device, and payment method. aq888 reserves the right to modify or withdraw the welcome bonus offer at any time without prior notice.

6.4 Abuse Prevention. aq888 employs automated systems and manual reviews to detect bonus abuse. Practices that constitute abuse include but are not limited to: placing opposing bets to guarantee a mathematical return from bonus funds, using bonus funds exclusively on games that contribute minimally to wagering requirements, and coordinating with other players to exploit promotional terms. Accounts found engaging in bonus abuse will have bonuses cancelled and may be subject to account closure.

7.1 Bet Placement. All bets placed on aq888 are final once confirmed by the system. It is the player's sole responsibility to verify the accuracy of a bet — including selection, stake, and market — before confirming placement. aq888 does not accept requests to cancel or amend confirmed bets except where an error on the part of aq888 has been demonstrated.

7.2 Odds. Odds displayed on the aq888 platform reflect the market position at the time of bet placement. For live (in-play) betting markets, odds are subject to rapid change. The odds confirmed at the moment of bet placement are the odds that apply to that bet. aq888 is not responsible for any discrepancy arising from network latency on the player's side.

7.3 Void Bets. A bet may be declared void in circumstances including but not limited to: event cancellation, market suspension prior to settlement, obvious pricing errors identified by aq888's trading team, or a result that cannot be determined conclusively. Voided bets are returned to the player's account balance in full.

7.4 Maximum Winnings. Maximum winnings per bet and per market are subject to limits published in the aq888 betting rules section of the Platform. aq888 reserves the right to limit stakes, restrict market access, or decline bet placement for any account without providing a reason.

7.5 Cricket Betting. Specific rules applicable to BPL, IPL, T20 World Cup, and other cricket markets — including rules on Duckworth-Lewis-Stern (DLS) method outcomes, abandoned matches, and over-reduction events — are published in the cricket betting rules section and form part of these Terms.

8.1 Game Providers. Casino games available on aq888 are provided by third-party certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, among others. Each game is governed by the rules of the respective provider in addition to these Terms. In the event of a conflict between game provider rules and aq888 Terms, aq888 Terms shall prevail except where the game provider's certified return-to-player (RTP) rules are concerned.

8.2 Game Malfunctions. In the event of a technical malfunction, software error, or connectivity issue during a game session, the affected round may be declared void and the stake returned to the player's account. Winnings generated during a demonstrable technical malfunction are not payable. aq888 will investigate all reported game malfunctions and communicate the outcome to the affected player within five business days.

8.3 Live Casino. Live casino games streamed to the aq888 platform are provided by third-party studios operating under their own certification and oversight. The video feed, shuffle procedures, and dealing protocols are governed by the live studio provider. aq888 players participating in live casino games accept the provider's game rules as published within each game interface.

The following conduct is strictly prohibited on the aq888 Platform and constitutes grounds for immediate account suspension, permanent closure, and forfeiture of funds:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets, interact with games, or exploit the Platform in any manner not available to standard users.
• Engaging in, facilitating, or having prior knowledge of match-fixing, spot-fixing, or any corruption of a sporting event on which bets are placed.
• Laundering money or using the Platform to conceal, transfer, or legitimise the proceeds of any illegal activity.
• Opening or operating multiple accounts with the intent to circumvent account-level restrictions, bonus limitations, or withdrawal limits.
• Providing false identity information, impersonating another person, or using the account of another player.
• Colluding with other players in any game or betting market to generate an unfair advantage or exploit promotional structures.
• Attempting to reverse-engineer, disassemble, decompile, or otherwise interfere with the technical infrastructure of the aq888 Platform.
• Using the Platform in any manner that violates applicable law in Bangladesh or any other jurisdiction to which the player is subject.

All content on the aq888 Platform — including but not limited to the aq888 brand name, logo, trade dress, website design, software, text, graphics, images, game interfaces, and promotional materials — is the property of aq888 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only. This licence does not permit you to copy, reproduce, republish, upload, post, transmit, distribute, or modify any content from the Platform without the prior written consent of aq888.

11.1 aq888 provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, aq888 disclaims all warranties — express, implied, or statutory — including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 aq888 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including loss of profits, loss of data, or business interruption, regardless of whether aq888 has been advised of the possibility of such damages.

11.3 aq888's total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

11.4 Nothing in these Terms shall limit or exclude aq888's liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

aq888 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

aq888 does not sell personal data to third parties. Personal data may be shared with payment processors, KYC verification partners, fraud prevention services, and regulatory authorities as required by law. All data transfers are conducted using industry-standard SSL 256-bit encryption.

aq888 is committed to promoting responsible gaming and to providing players with tools to manage their gambling activity. The following responsible gaming tools are available to all registered players at no charge:

• Deposit Limits: Daily, weekly, and monthly deposit limits settable from the account responsible gaming section.
• Session Time Reminders: Configurable alerts that notify the player after a set duration of continuous play.
• Cool-Off Period: A temporary suspension of account access for a period of 24 hours to 90 days, effective immediately upon request.
• Self-Exclusion: Permanent closure of the account for a minimum period of six months, during which no new account may be opened.

If you believe that gambling is negatively affecting your life, please visit our dedicated Responsible Gaming page or contact our 24/7 support team immediately. aq888 actively trains its support staff to identify and assist players who may be experiencing gambling-related difficulties. This Platform is for entertainment only and is not a financial product. For adults aged 21 and above only.

14.1 Amendments. aq888 reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via the email address on file or via an in-platform notification at least seven days before the amended Terms take effect, where practicable. Your continued use of the Platform after the effective date of an amendment constitutes acceptance of the revised Terms.

14.2 Internal Dispute Resolution. In the event of a dispute regarding a bet, casino game result, account balance, bonus, or payment, you should first contact the aq888 customer support team, providing full details of your claim including your account username, date and time of the relevant transaction, and a clear description of the issue. aq888 will acknowledge your complaint within 48 hours and aim to issue a written determination within 10 business days of receiving all relevant information.

14.3 Appeals. If you are dissatisfied with the outcome of the internal review, you may submit a written appeal to the aq888 compliance team via the support email within 14 days of the initial determination. The compliance team will conduct an independent review and issue a final determination within a further 15 business days. The compliance team's determination is final and binding.

14.4 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

14.5 Entire Agreement. These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and aq888 with respect to your use of the Platform and supersede all prior agreements, representations, or understandings, whether written or oral.